Operational Lifecycle
The Lifecycle of Precision
From component arrival to returned-sample reconciliation, examine the rigorous workflow that powers intelligent fulfilment for modern healthcare and diagnostics
01
Kitting & Assembly, Built to Your Bill of Materials
Neotrek stocks customer components and builds each kit to order. When an order arrives, every component is picked against the kit's Bill of Materials, then assembled, labelled and packed exactly to specification. Version-controlled Bills of Materials help ensure the correct components, quantities and inserts go into every kit.
- Assembly and packing to a version-controlled Bill of Materials
- Lot and expiry-date stock management
- Precise, repeatable kit preparation
02
Same-Day Shipment
Orders received by the daily cut-off can ship the same day. Because components are already in stock and kitting runs continuously, Neotrek reduces the time between order receipt and carrier hand-off. Rush orders can be identified and prioritised so urgent requirements do not simply wait in a standard queue.
- Same-day dispatch
- Rush order handling
- Multiple carrier options
- Multiple service-level options per order
03
End-to-End Tracking by Case ID
Every kit and returned sample can be tracked against its case or patient identifier. From the moment a kit is built to the moment a sample returns to the laboratory, movements can be logged against the relevant case or patient ID. Outbound kits and inbound samples remain linked, providing visibility across the complete journey.
- End to End outbound kit tracking
- Inbound sample reconciliation
- Case ID linkage
- Chain-of-custody records for audits and investigations
04
Customer & Patient Data Security
Patient and customer information is protected throughout the fulfilment process. Access is limited to authorised people, sensitive information is protected within the technology environment, and system activity is logged to support accountability.
- Controlled access
- Role-based access controls
- Audit trails
- Secure handling of customer and patient information
05
Direct Account Management
When something requires attention, customers can work with a named account manager who understands their program. The account manager can work directly with the operation to investigate exceptions, take ownership and resolve issues quickly.
- Named account manager
- Direct operational accountability
- Proactive alerts
06
Best-in-Class Systems Complete Visibility
The fulfilment operation is supported by modern systems and processes that give customers visibility over orders, shipments, samples and inventory. The goal is to keep operational information accessible in one place rather than requiring customers to constantly request status updates.
- Order and shipment tracking in one view
- Sample-return visibility
- Inventory visibility
- Operational audit trails
07
Industry-Best Carrier Rates, Passed Through to You
Because Neotrek ships across multiple customer programs, it can access negotiated carrier rates and pass those rates through without adding a freight margin. If a customer already has better carrier rates, their own carrier account can be used instead.
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Competitive shipment rates
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Carrier charges passed through at cost
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Bring your own carrier account